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St. John Fisher College’s Lavery Library implemented GIST (Getting It System Toolkit) with the intention of integrating Purchase on Demand into the Interlibrary Loan process. This strategy was chosen to make the request submission process remain seamless for Lavery patrons while improving our collection through patron-driven acquisitions. Leveraging the power of ILLiad, combined with GIST, we were able to change perceptions about collection development and allow our users to guide the growth of our collection at their curricular, research, or leisure point of need. Since the initial setup, Lavery has increased the number of items provided to our patrons through ILLiad requests by an average of 22% a year. Our approach continues to be customer driven by focusing efforts on communication between all parties involved, including multiple departments and the patrons themselves. GIST complements this process by allowing us to customize the information gathered, which influences Library decision making and service quality to our patrons.


Chapter from Building Responsive Library Collections with the Getting It System Toolkit.

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