Everyone enjoys happy patron comments that lift our spirits. However, libraries need more. We need to know our services are providing the results and, more importantly, the value our patrons' desire. This study evaluates the patron perspective when it comes to resource sharing services. With the information gathered, adjustments were made to workflow and provided better "evidence" to leadership regarding the impact Interlibrary Loan has on faculty, staff, students, and communities.
Leon, Lars and Little, Micquel, "How Our Patrons Value Our Resource Sharing Services and Why it Should Matter to You" (2013). Lavery Library Faculty/Staff Publications. Paper 17.
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