Document Type

Conference Proceeding

Publication Date



Everyone enjoys happy patron comments that lift our spirits. However, libraries need more. We need to know our services are providing the results and, more importantly, the value our patrons' desire. This study evaluates the patron perspective when it comes to resource sharing services. With the information gathered, adjustments were made to workflow and provided better "evidence" to leadership regarding the impact Interlibrary Loan has on faculty, staff, students, and communities.


Presented at the Northwest ILL and Resource Sharing Conference on September 13, 2013.

Additional Files

ILL Values Handout.pdf (691 kB)