Date of Award/Publication


Document Type


Degree Name

MS in Human Resource Development



First Supervisor

Timothy Franz

Second Supervisor

Suzanne Sefton-Silver

Third Supervisor

Seth Silver


Because organizations are often faced with change, organizations need to be aware of how those within the organization may react to change in order to make any change effort successful. Human resources can assist with communicating the change vision by preparing the employees for the stages the change will go through, and can provide additional support to management which is discussed in this paper. This paper examines how human resource departments can better prepare leadership to be accountable for communication and assist with conducting a successful change effort. It does this by examining the relevant extant published literature regarding change and communication. This review includes an in-depth discussion of change models from Kotter, Galpin, and Weisbord and Janoff. It also includes an examination of resistance to change. Finally, it ends with the steps that human resources can implement as part of a communication plan during a change effort.

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