Document Type
Conference Proceeding
Publication Date
9-13-2013
Abstract
Everyone enjoys happy patron comments that lift our spirits. However, libraries need more. We need to know our services are providing the results and, more importantly, the value our patrons' desire. This study evaluates the patron perspective when it comes to resource sharing services. With the information gathered, adjustments were made to workflow and provided better "evidence" to leadership regarding the impact Interlibrary Loan has on faculty, staff, students, and communities.
Publication Information
Leon, Lars and Little, Micquel, "How Our Patrons Value Our Resource Sharing Services and Why it Should Matter to You" (2013). Lavery Library Faculty/Staff Publications. Paper 17.
https://fisherpub.sjf.edu/library_pub/17
Please note that the Publication Information provides general citation information and may not be appropriate for your discipline. To receive help in creating a citation based on your discipline, please visit http://libguides.sjfc.edu/citations.
Comments
Presented at the Northwest ILL and Resource Sharing Conference on September 13, 2013.